Last Updated: March 2026
This Shipping and Service Policy explains how ClinicalInks (clinicalinks.com) delivers products and services to its customers. By placing an order on this platform, you confirm that you have read and agreed to the terms described below.
ClinicalInks is an exclusively digital platform. We sell academic and clinical research papers as digital downloadable products. No physical goods are sold, packaged, or shipped through this website under any circumstances.
1. Digital Products Only — No Physical Shipping
All products available on ClinicalInks are digital files (primarily PDF, DOC, or DOCX format). Because our products are delivered electronically:
- There is no physical shipment of any kind
- There are no shipping fees charged at checkout
- There are no delivery timelines based on geographic location
- There is no courier, postal service, or logistics provider involved
- Products are available instantly after payment is confirmed
This policy applies to all buyers, regardless of their country, region, or location worldwide.
2. How Digital Delivery Works
Once your payment is successfully processed and confirmed, your purchased research paper becomes available for download through the following methods:
a) Account Dashboard
Log in to your ClinicalInks account and navigate to your “My Account” → “Orders” section. Your purchased files will be listed there with a download button available immediately after payment confirmation.
b) Order Confirmation Email
An automated order confirmation email is sent to the email address registered with your account. This email contains:
- Your order summary and transaction details
- A secure download link for your purchased research paper
- Instructions for accessing your file
Please check your spam or junk folder if you do not see the confirmation email within a few minutes of purchase.
3. Delivery Timeframe
Digital products on ClinicalInks are delivered instantly — there is no waiting period.
- Standard delivery time: Immediate upon payment confirmation
- Maximum expected delivery time: Within 15 minutes in cases of temporary payment processing delays
- If not received within 30 minutes: Please contact our support team at support@clinicalinks.com
Delivery is not affected by weekends, public holidays, or time zones, as the process is fully automated.
4. Supported File Formats
Research papers on ClinicalInks are available in the following digital formats:
- PDF — Standard format, compatible with all devices and PDF readers
- DOC / DOCX — Microsoft Word format, available for select papers where permitted by the author
The available file format for each paper is clearly listed on its individual product page. We recommend confirming the format before completing your purchase. ClinicalInks is not responsible for compatibility issues arising from unsupported software on the buyer’s device.
5. Download Limits and Access
To protect the intellectual property rights of researchers and authors, the following download rules apply:
- Downloads are accessible only through your registered ClinicalInks account
- Purchased papers are available for re-download from your account dashboard at any time
- Downloads are restricted to the purchasing account and may not be shared, transferred, or redistributed
- If your account is suspended or terminated due to a policy violation, access to downloaded content may also be revoked
6. Failed or Missing Downloads
If you experience any issue accessing or downloading your purchased file, please try the following steps first:
- Refresh your account dashboard and check the “Orders” section
- Check your spam or junk folder for the order confirmation email
- Ensure you are logged in to the same account used during purchase
- Try a different browser or device
- Clear your browser cache and cookies, then try again
If the issue persists after following the above steps, contact our support team at support@clinicalinks.com with your order number. We will resolve the issue within 1–3 business days.
7. International Access
ClinicalInks serves customers globally. Since all products are delivered digitally, there are:
- No international shipping restrictions
- No customs fees, import duties, or border delays
- No geographic limitations on purchasing or downloading
All transactions are processed in USD (United States Dollars). Currency conversion, if applicable, is handled by your bank or payment provider at the prevailing exchange rate.
8. Platform Services Overview
In addition to digital product delivery, ClinicalInks provides the following services to its users:
For Buyers / Readers
- Access to a searchable library of peer-reviewed and academic research papers
- Instant digital download after purchase
- Organized account dashboard for managing purchases and downloads
- Customer support for purchase and access issues
For Researchers / Authors
- Free researcher account registration and onboarding
- Research paper submission and review process
- Publication on the ClinicalInks platform upon approval
- Researcher dashboard for tracking submissions, sales, and earnings
- Payout processing for earned revenue from paper sales
9. Service Availability
ClinicalInks aims to keep its platform available 24 hours a day, 7 days a week. However, occasional downtime may occur due to:
- Scheduled maintenance and updates
- Unplanned technical issues or server outages
- Third-party service disruptions (e.g., payment processors)
We are not liable for any loss or inconvenience caused by temporary service unavailability. In the event of a prolonged outage, we will communicate updates through our official email and website.
10. Contact Us
If you have any questions about digital delivery, download access, or platform services, please reach out to our support team:
- Email: support@clinicalinks.com
- Phone: +92 300 9684094
- Address: Office No 102, Ashiana Shopping Mall, Blue Area Gulberg, Lahore, Pakistan
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (PKT)
We are committed to providing a smooth and reliable experience for all users of the ClinicalInks platform.
