Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how ClinicalInks (clinicalinks.com) collects, uses, stores, discloses, and protects your personal information when you visit our website, create an account, purchase research papers, or submit research content as a contributor.

By accessing or using this website, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

If you do not agree with any part of this Privacy Policy, please do not use this website.

1. Who We Are

ClinicalInks is a digital marketplace for academic and clinical research papers, operated by:

Business Name: ClinicalInks
Website: clinicalinks.com
Address: Office No 102, Ashiana Shopping Mall, Blue Area Gulberg, Lahore, Punjab, Pakistan
Email: support@clinicalinks.com
Phone: +92 300 9684094

For any privacy-related questions or concerns, you may contact us directly using the details above.

2. Information We Collect

We collect different types of information depending on how you interact with our platform.

a) Personal Information

Information you provide directly to us when registering or transacting:

Full name
Email address
Account login credentials (username and password)
Billing information (name, billing address)
Phone number (if provided)
Professional or academic credentials (for researchers)

b) Account and Transaction Information

Information generated through your use of the platform:

Purchase history and order records
Downloaded files and access logs
Submitted research paper details and publication status
Earnings, payout records, and financial history (for researchers)
Saved favorites or wishlist items

c) Technical and Usage Information

Information collected automatically when you visit the website:

IP address and approximate geographic location
Browser type, version, and operating system
Device type and screen resolution
Pages visited, time spent, and navigation paths
Referring website or search engine
Cookies and similar tracking technologies

d) Communication Information

If you contact our support team or submit inquiries:

Content of your messages or emails
Support ticket history
Feedback and survey responses

3. How We Use Your Information

We use the information we collect for the following purposes:

Account and Service Management

Create, manage, and maintain user and researcher accounts
Verify identity and prevent unauthorized account access
Process purchases, payments, and digital content delivery
Provide access to purchased research papers via account dashboard
Process researcher submissions, reviews, and publications
Manage researcher earnings and payout processing

Communication

Send order confirmation and purchase receipt emails
Notify users of account activity, policy updates, or security alerts
Respond to support inquiries and resolve disputes
Send optional newsletter updates (only with your consent)

Platform Improvement

Analyze usage patterns to improve website functionality and user experience
Monitor platform performance and resolve technical issues
Conduct internal research and analytics

Legal and Security

Detect, investigate, and prevent fraud, abuse, or unauthorized access
Comply with legal obligations, court orders, or regulatory requirements
Enforce our Terms and Conditions and related policies
Protect the rights, safety, and integrity of users and the platform

4. Researcher Submissions and Publicly Visible Information

When researchers submit and publish research papers on ClinicalInks, the following information becomes publicly visible on the platform:

Research paper title and abstract
Author name (as provided during submission)
Research category, specialty, and type
Publication date and pricing

Private account information, payment details, payout records, contact data, and login credentials are never publicly displayed and are strictly protected.

5. Cookies and Tracking Technologies

ClinicalInks uses cookies and similar tracking technologies to enhance your experience on the platform. These technologies help us:

Maintain and manage your login session
Remember your preferences and settings
Analyze website traffic and usage behavior
Improve navigation, search, and platform functionality
Deliver relevant content and optimize performance

Types of Cookies We Use

Essential Cookies: Required for the website to function correctly, including login sessions and cart management. These cannot be disabled.
Functional Cookies: Store your preferences such as language settings and display options.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve the experience.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect certain platform features, including the ability to stay logged in or complete purchases.

6. Payment Processing

All payments on ClinicalInks are processed through secure, PCI-DSS compliant third-party payment providers. We do not store, process, or have access to your full credit card number, CVV, or sensitive payment credentials on our servers.

Payment information is transmitted directly to our payment processor using encrypted connections (SSL/TLS). Your billing details are used solely for the purpose of completing your transaction.

Our payment processors handle data in accordance with their own privacy and security policies. Transactions may appear on your bank or card statement under the platform or processor name.

If you have concerns about a specific transaction, please contact us at support@clinicalinks.com before initiating a dispute with your payment provider.

7. Data Sharing and Disclosure

ClinicalInks does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

Your information may be shared only in the following limited and necessary circumstances:

Payment Processors: To securely complete purchase transactions
Hosting and Infrastructure Providers: To operate and maintain the website and its technical services
Email Service Providers: To send transactional emails such as order confirmations and account notifications
Analytics Providers: To analyze aggregate, anonymized website usage data
Legal Compliance: When required to respond to a valid legal request, court order, or regulatory obligation under Pakistani law or applicable international law
Platform Protection: To investigate fraud, security breaches, or violations of our Terms and Conditions

All third-party service providers are contractually required to handle your data responsibly, use it only for specified purposes, and maintain appropriate security measures.

8. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, including:

Providing ongoing access to purchased content through your account
Maintaining accurate transaction and financial records
Meeting legal, regulatory, or tax record-keeping obligations
Resolving disputes or enforcing platform agreements

When your data is no longer required for these purposes, it will be securely deleted or anonymized. You may request deletion of your account and associated personal data by contacting us at support@clinicalinks.com, subject to any legal or financial record retention requirements.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure, access-controlled server environments
Restricted internal access to sensitive personal and financial data
Regular monitoring of systems for unauthorized access or vulnerabilities
Password hashing and secure credential storage

However, no online system or data transmission can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security against all potential threats. You are also responsible for keeping your account credentials confidential.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request corrections to inaccurate or incomplete personal data
Right to Deletion: Request deletion of your personal data, subject to legal retention obligations
Right to Restriction: Request that we limit processing of your data in certain circumstances
Right to Object: Object to certain types of data processing, including direct marketing
Right to Data Portability: Request your data in a structured, commonly used format
Right to Withdraw Consent: Withdraw consent for optional communications such as newsletters at any time

To exercise any of these rights, please submit your request to support@clinicalinks.com. We will respond within 14 business days of receiving your request. We may require identity verification before processing certain requests.

11. Third-Party Links

The ClinicalInks website may contain links to third-party websites, services, or resources. These links are provided for convenience and informational purposes only.

ClinicalInks is not responsible for the privacy practices, content, accuracy, or security of any external websites. We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

12. Children’s Privacy

ClinicalInks is intended exclusively for use by individuals who are 18 years of age or older. Our platform is designed for healthcare professionals, researchers, academics, and adults with professional or academic interests in clinical research.

We do not knowingly collect, solicit, or store personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor without parental consent, we will take immediate steps to delete that information. If you believe a minor has provided personal information to our platform, please contact us at support@clinicalinks.com.

13. International Users

ClinicalInks is operated from Lahore, Punjab, Pakistan. If you are accessing the platform from outside Pakistan, please be aware that your information will be transferred to, stored, and processed in Pakistan in accordance with this Privacy Policy and the data protection laws of Pakistan.

By using this platform from outside Pakistan, you consent to the transfer and processing of your data as described in this policy.

14. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Lahore, Punjab, Pakistan.

15. Changes to This Privacy Policy

ClinicalInks reserves the right to update or modify this Privacy Policy at any time. When changes are made, the “Last Updated” date at the top of this page will be revised accordingly.

For significant changes, we may also notify registered users by email. Your continued use of the platform after any changes are published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

16. Related Policies

This Privacy Policy should be read alongside the following platform policies, which together govern your use of ClinicalInks:

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

Email: support@clinicalinks.com
Phone: +92 300 9684094
Address: Office No 102, Ashiana Shopping Mall, Blue Area Gulberg, Lahore, Punjab, Pakistan
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (PKT)

We are here ready to support Health Medicine with free home delivery.

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